Last updated: September 2026
This English version is provided for convenience only. In the event of any discrepancy, the German version shall prevail.
These General Terms and Conditions (hereinafter “Terms”) govern the contractual relationship between WPress Group LTD, trading under the brand WPressCloud (hereinafter “Provider”, “we”), and its customers (hereinafter “Customer”) regarding services in the areas of web hosting, domain registration and business email. The offer is directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. No contracts are concluded with consumers (Section 13 BGB).
§ 1 Scope and Provider
(1) These Terms apply to all contracts for the services provided by the Provider (web hosting, domain registration and management, business email and related additional services).
(2) The Provider is:
WPress Group LTD (brand: WPressCloud)
Piccadilly Business Centre, Aldow Enterprise Park
Manchester, M12 6AE, United Kingdom
Company number: 16682136 (Registered in England and Wales)
German office: Cologne · Email: support@wpresscloud.de
(3) Deviating, conflicting or supplementary general terms and conditions of the Customer are hereby rejected. They only become part of the contract if the Provider has expressly agreed to their validity in writing.
§ 2 Subject Matter and Description of Services
(1) The specific scope of services results from the respective service or plan description on the Provider’s website at the time of ordering and from these Terms.
(2) The Provider performs its services in accordance with the current state of the art. A specific quality or suitability for a particular purpose not expressly warranted in the contract is not owed.
(3) The Provider is entitled to have services performed in whole or in part by carefully selected subcontractors (e.g. data centres, registrars, registries).
§ 3 Conclusion of Contract
(1) The presentation of plans and services on the website does not constitute a legally binding offer, but an invitation to submit an offer.
(2) By submitting the order through the ordering process, the Customer makes a binding offer to conclude a contract. The contract is concluded upon acceptance by the Provider, at the latest upon provision of the service or an order confirmation by email.
(3) For domain registrations, the conclusion of the contract is subject to the availability of the requested domain and its registration by the responsible registry.
§ 4 Web Hosting
(1) The Provider makes storage space, computing power and the infrastructure required for operation available to the Customer to the agreed extent (managed WordPress hosting or shop hosting).
(2) The resources stated in the respective plan (e.g. storage space, number of websites, email mailboxes) are upper limits. In the event of significant overuse or use that impairs the rest of the infrastructure, the Provider may reasonably throttle the service or request the Customer to book a higher plan.
(3) The Customer is responsible for the content, applications, themes and plugins operated on the hosting. The Provider does not owe any content-related support for the website unless expressly agreed.
§ 5 Domain Registration and Management
(1) In the registration, transfer and management of domains, the Provider acts as an intermediary between the Customer and the respective responsible registry or registrar. The Provider has no influence on the allocation of the domain and does not guarantee that a requested domain will be allocated or is free of third-party rights.
(2) The respective registration and allocation terms of the responsible registry (e.g. DENIC for .de) apply in addition. By placing the order, the Customer acknowledges these terms as binding.
(3) The Customer warrants that the registration and use of the domain do not infringe any third-party rights (in particular trademark, name or competition rights). The Customer indemnifies the Provider against all third-party claims resulting from an unlawful registration or use of the domain.
(4) A domain transfer to another provider is possible in accordance with the terms of the respective registry. The Provider provides the necessary information (e.g. auth code) for this purpose, provided there are no outstanding claims.
§ 6 Business Email Addresses
(1) The Provider makes email mailboxes and addresses under a domain managed by the Customer available to the Customer to the agreed extent.
(2) The Customer undertakes not to use the email services for sending unsolicited bulk email (spam) or unlawful, harassing or fraudulent messages. In the event of violations, the Provider is entitled to temporarily block the mailboxes concerned.
(3) The Provider takes appropriate technical measures (e.g. spam and virus filters). Complete protection against unwanted or harmful messages cannot be guaranteed.
§ 7 Obligations and Permitted Use
(1) The Customer is obliged to provide the cooperation required for the provision of services, in particular to provide complete and correct information, to keep access data secret and to keep contact details up to date.
(2) The Customer ensures that the content stored, published or transmitted by them does not violate applicable law or third-party rights. In particular, unlawful content, content harmful to minors, content infringing copyright or criminal content is prohibited, as is the operation of services that endanger the security or stability of the infrastructure (e.g. malware, open mail relays, abusive scripts).
(3) The Customer shares responsibility for regularly updating the applications they use (e.g. third-party themes and plugins), insofar as these are not expressly covered by the managed service.
(4) The Customer indemnifies the Provider against all third-party claims based on unlawful use of the services by the Customer, including reasonable costs of legal defence.
§ 8 Availability, Maintenance and Support
(1) The Provider strives for high availability of the services. A specific availability is only owed if expressly agreed. Excluded from availability are times during which the services cannot be reached due to circumstances beyond the Provider’s control (e.g. force majeure, disruptions at upstream providers).
(2) The Provider is entitled to carry out necessary maintenance, security and optimisation work. Plannable maintenance is carried out during low-usage periods wherever possible.
(3) Support is provided within the scope of the respective plan via the stated channels (in particular email and control panel).
§ 9 Data Backup
(1) Within the scope of the agreed plan, the Provider creates regular backups. These serve for restoration in the event of a failure and do not replace the Customer’s own data backup.
(2) The Customer remains responsible for making additional backups of their data at reasonable intervals on their own responsibility, insofar as this is necessary to prevent data loss.
§ 10 Prices, Billing and Payment
(1) The prices stated on the website at the time of ordering apply. All prices are final prices including VAT. No additional VAT is charged; the invoice shows €0.00 VAT (for businesses in Germany, Austria and the EU under the reverse charge procedure, where the recipient of the service is liable for the tax; otherwise due to the Provider not being registered for VAT). Any taxes owed by the recipient of the service in their own country must be paid by the recipient.
(2) Hosting and email services are billed, depending on the booked plan, monthly in advance (monthly plans) or as an annual subscription with a billing period of twelve (12) months in advance (annual plans). Domains are charged in advance for the respective registration period (usually annually), depending on the extension.
(3) Payment is made via the payment service provider Stripe, in particular by credit/debit card or SEPA direct debit. For SEPA direct debit, the Customer grants a corresponding mandate to collect the amounts due.
(4) If the Customer is in default of payment, the Provider is entitled to charge statutory default interest and to block the services after prior notice.
§ 11 Term, Renewal and Termination
(1) The contract term corresponds to the billing period of the booked plan: one (1) month for monthly plans and twelve (12) months for annual plans, in each case from the provision of the service.
(2) The contract is extended by the respective term unless it is terminated in text form (e.g. by email or via the control panel). Monthly plans can be terminated at any time with effect from the end of the current billing month; annual plans with a notice period of 30 days to the end of the respective term.
(3) For domains, termination is additionally subject to the deadlines and conditions of the respective registry.
(4) The right of both parties to extraordinary termination for good cause remains unaffected.
§ 12 Suspension and Extraordinary Termination
(1) The Provider is entitled to block access to the services in whole or in part if there is reasonable suspicion that the Customer is violating material contractual obligations or applicable law, or if the Customer’s services pose a threat to the security or stability of the infrastructure or to third parties.
(2) In the event of serious or repeated violations, the Provider may terminate the contract extraordinarily without notice. In this case, fees already paid in advance will not be refunded insofar as the Customer is responsible for the termination.
§ 13 Liability
(1) The Provider has unlimited liability for damages resulting from injury to life, body or health based on a negligent or intentional breach of duty, as well as for damages based on intent or gross negligence.
(2) In the event of a slightly negligent breach of a material contractual obligation (cardinal obligation), liability is limited to the foreseeable damage typical for the contract. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the Customer may regularly rely.
(3) Otherwise, liability for slight negligence is excluded. Liability under the German Product Liability Act and under guarantees assumed remains unaffected.
(4) The Provider is only liable for the loss of data to the extent that the damage would also have occurred if the Customer had made proper, regular data backups.
§ 14 Data Protection and Data Processing
(1) The Provider processes personal data in accordance with the applicable data protection laws. Details can be found in the Provider’s privacy policy.
(2) Insofar as the Provider processes personal data on behalf of the Customer, the parties conclude a data processing agreement in accordance with Art. 28 GDPR. This is made available to the Customer on request or in the control panel.
§ 15 Changes to these Terms
(1) The Provider reserves the right to amend these Terms with effect for the future if this is necessary for a valid reason (e.g. changes in the legal situation, case law or technical or economic conditions) and the Customer is not unreasonably disadvantaged as a result.
(2) Changes will be communicated to the Customer in text form. If the Customer does not object within 30 days of receipt of the notification, the amended Terms shall be deemed accepted. The Provider will specifically point out the significance of silence in the notification.
§ 16 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), unless mandatory statutory provisions conflict with this.
(2) To the extent permitted by law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the location of the Provider’s German office (Cologne).
(3) The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board; the offer is directed exclusively at entrepreneurs.
(4) Should individual provisions of these Terms be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
