FAQ · FREQUENTLY ASKED QUESTIONS
Frequently asked questions about managed hosting
All the answers about managed WordPress and WooCommerce hosting, plan features, domains, business email, DNS changes and our personal support. Clearly sorted by topic.
Understanding managed WordPress and WooCommerce
What the term “managed” really means and how the plans for websites and shops differ.
What does managed WordPress hosting mean?
With managed WordPress hosting, the provider takes care not only of the server but of the entire technical operation of your WordPress website.
At WPressCloud this means: we set up WordPress, keep core, themes, plugins and PHP up to date, run caching, CDN and security measures, create daily backups and monitor your website around the clock. You focus on content and your business; we handle the technology.
What does managed WooCommerce hosting mean?
Managed WooCommerce hosting is managed WordPress hosting tailored specifically to online shops. Cart, checkout and customer account must not be cached, and orders, stock levels and customer accounts put constant load on the database.
Our shop plans are designed exactly for this: checkout-safe caching rules, more memory, fast NVMe storage and, from Shop Business, a Redis object cache are already set up.
How does managed hosting differ from regular web hosting?
With conventional web hosting you get storage space and a control panel. Installation, updates, security, backups and troubleshooting remain your job. With managed hosting, exactly these tasks are part of the service and run on our servers, automated and monitored.
Do I keep full control over my website?
Yes. You have full access to your WordPress backend, can freely install plugins and themes, including Elementor Pro and commercial themes, and can access your files at any time via SFTP and SSH.
Which plan suits me: WordPress or WooCommerce?
For company websites, blogs, portfolios and landing pages, the managed WordPress plans Cloud Start, Cloud Business and Cloud Enterprise are ideal. As soon as you sell products and process orders, we recommend the shop plans from €35 per month. If you're unsure, we're happy to advise you without obligation.
Can I change my plan later?
Yes. You can move to a larger or smaller plan at any time without migrating your website.
What's included in the managed plans
No add-on packages for basic features: these services are already included in every plan.
Compare all plans
What's included in all managed plans?
Every plan includes: fast NVMe storage, SSL certificates, global CDN, daily backups, updates for WordPress core, themes and plugins, malware scans, DDoS protection, business email addresses, a staging environment, SFTP and SSH access, DNS management, free migration of your existing website and personal support.
The larger plans add more resources, performance optimisation, advanced security monitoring and priority support.
How much do the managed WordPress plans cost?
Cloud Start: €30 per month for 1 website, 10 GB NVMe storage and 1 GB RAM.
Cloud Business: €60 per month for 2 websites, 25 GB NVMe storage and 2 GB RAM.
Cloud Enterprise: €120 per month for 5 websites, 50 GB NVMe storage and 4 GB RAM.
All prices include VAT.
How much do the managed WooCommerce plans cost?
Shop Start: €35 per month for 1 shop, 20 GB NVMe storage and 2 GB RAM.
Shop Business: €65 per month for 2 shops, 40 GB NVMe storage, 4 GB RAM and Redis object cache.
Shop Pro: €125 per month for 5 shops, 80 GB NVMe storage, 6 GB RAM and scalable resources for sales periods.
All prices include VAT.
How often are backups created?
Files and database are backed up daily, including all orders for shops. In Cloud Enterprise and Shop Pro you can also create an on-demand backup at any time. Restores are done with one click in the control panel.
Who takes care of updates?
We do. WordPress core, themes and plugins are updated weekly, and we keep the PHP version current. This keeps your website secure without you having to take care of updates yourself.
Is migrating my existing website really free?
Yes, in all plans. Our team transfers files, database and configuration, tests the website on a test address and only switches over once you approve. For shops we also migrate products, orders and customer accounts.
Are there setup fees or a minimum term?
No. There are no setup fees, not even for migrating your existing website.
The choice is yours: with monthly billing there is no minimum term, so you stay flexible and pay month by month. With annual billing you save 20% compared to monthly billing.
Your price stays the same after the first year, because we don't use teaser prices. You can switch between monthly and annual billing at any time.
Why managed hosting: save time, stay secure
Technology that runs reliably in the background so you can focus fully on your business.
Why should I use managed WordPress or WooCommerce hosting?
Because running a WordPress website is ongoing work: updates, security checks, backups, performance and troubleshooting. With managed hosting you hand these tasks over to specialists. You get a fast, secure website and a dedicated contact instead of having to be the administrator yourself.
How much time do I save with managed hosting?
Installing and testing updates, checking backups, reviewing security warnings and maintaining caching plugins regularly takes time even for a single website, and correspondingly more for several.
At WPressCloud these tasks run automatically and are monitored. You can invest the time you gain in content, customers and revenue.
How does WPressCloud protect my website?
Several layers of protection work together at server level: firewall, DDoS and brute-force protection, login protection, regular malware scans, SSL encryption and always up-to-date software. In the larger plans we extend security and monitoring further.
Do I still need security or caching plugins?
No. Caching, object cache, CDN and the security measures work at server level. This eliminates the usual stack of plugins that make a website slower and more error-prone.
What happens if something does go wrong?
We monitor availability and server metrics around the clock. Thanks to daily backups, an earlier state can be restored with one click, and our support team helps you personally find the cause.
How fast will my website be?
Our servers are designed exclusively for WordPress: NVMe storage, current PHP 8 versions, HTTP/3, NGINX caching, Redis object cache, Brotli compression and a global CDN ensure short loading times without you having to configure anything.
Is the hosting GDPR-compliant?
Yes. Your website and mailboxes are stored in data centres in Europe. We provide a data processing agreement in accordance with Art. 28 GDPR.
Domains: registration, transfer and payment
Register a new domain of your choice or simply bring your existing domain with you.
Search domain
Can I register a new domain with WPressCloud?
Yes. Use our domain search to check whether your desired domain is still available and register it directly. Available extensions include .de, .com, .ch, .at, .eu, .net, .org and .biz.
How much does a domain cost?
.de and .eu cost €8.90 per year, .ch and .at €12.90, .com €15.90, .net and .org €16.90 and .biz €24.90.
Registration, renewal and transfer each cost the same. There are no hidden renewal surcharges. All prices include VAT.
How are domains billed?
Domains are billed annually and separately from your hosting plan. This keeps you flexible and lets you manage domain and hosting independently, for example if you change plans later.
Which payment methods do you accept?
You can conveniently pay by credit or debit card, SEPA direct debit, Klarna or EPS. You receive your invoices automatically by email.
What's included with every domain?
DNS management, SSL certificate, WHOIS privacy (where the registry allows it), unlimited subdomains, redirects, automatically set email records and management in the control panel.
How do I transfer my domain to WPressCloud?
In three steps: request the auth code from your current provider. Enter the domain and auth code in the control panel. We check the details and complete the transfer.
Your website and email addresses remain reachable during the switch. A transfer usually extends the domain by one year.
How long does a domain transfer take?
For .de domains the transfer is usually completed within a few hours; for international extensions such as .com it generally takes up to five days. We guide you through the process and handle any queries from the registry.
Business email addresses
Professional addresses on your own domain, for example name@your-company.com. Included in every hosting plan.
More about business email
Are business email addresses included with hosting?
Yes. Cloud Start and Shop Start include 5 email addresses, Cloud Business and Shop Business 10, and Cloud Enterprise and Shop Pro 30. Webmail, spam and virus protection, aliases and forwarding are always included.
Why should I use my own domain address instead of free mail?
A free mail address on a quote or invoice costs trust, especially with business customers. With an address on your domain, your company presents itself consistently and professionally, and the address stays with the company when staff change.
Which programs can I use for my email?
All common programs: webmail in the browser, Outlook, Apple Mail, Thunderbird as well as iPhone and Android.
The access details: IMAP server mail.wpresscloud.de, port 993 (SSL). SMTP server mail.wpresscloud.de, port 465 (SSL).
Will my emails end up in the recipient's spam folder?
We make sure they don't: SPF, DKIM and DMARC are set up correctly for your domain so your messages arrive reliably. Incoming mail is checked for spam and viruses on the server.
Can existing mailboxes be transferred?
Yes. As part of the website migration, we can also transfer your existing mailboxes including their folder structure on request, so no message is lost.
What are aliases and forwarding?
Aliases are additional addresses for an existing mailbox, such as info@ and contact@. Forwarding automatically sends incoming messages to another address. You can set up both with a few clicks in the control panel.
Change DNS or transfer your domain to us
There are two ways to WPressCloud. Both work without downtime, and we're happy to help you decide.
Do I have to transfer my domain to WPressCloud?
No. You can leave your domain with your current provider and simply point the DNS records to our servers. Or you transfer the domain completely to us. Both are possible.
What's the difference between a DNS change and a domain transfer?
With a DNS change, the domain stays with your current provider. You only change the records there that determine where your website and emails point. You continue to pay for the domain there.
With a domain transfer, the domain moves completely to WPressCloud. You then manage domain, DNS, SSL, hosting and email in one place, with one contact and one invoice.
Which option do you recommend?
In most cases the transfer, because everything then comes from one provider and we set the necessary DNS records automatically. A DNS change makes sense if your domain is linked to other services that should stay with your current provider.
How do I point the DNS records to WPressCloud?
Once your hosting is set up, we give you the right values. At your current provider you change your domain's A record and the record for www. If you also use business email with us, MX, SPF and DKIM records are added. On request, we'll go through the change step by step with you.
How long does a DNS change take?
Changes are usually active within a few minutes to a few hours. In individual cases, worldwide propagation can take up to 48 hours.
Is my website offline during the change?
No. We only switch over once your website is fully set up and tested with us. Until the new records are active everywhere, the previous version remains reachable. Your visitors won't notice the switch.
Our support: personal and human
We're always there for you with questions, problems and suggestions. You write to real people, not a bot.
Contact support
Who answers my enquiries?
Real people. Your enquiry goes to our team of WordPress and WooCommerce specialists who work every day on exactly the topics you're dealing with. No chatbot and no canned replies, but a personal answer with a concrete solution.
How do I reach support?
By email to support@wpresscloud.de, for all technical and billing questions.
As a customer, fastest directly in the control panel. There we can see your plan, website and system status straight away.
For migrations and plan advice, contact us at beratung@wpresscloud.de.
Can I contact support before signing up?
Of course. Whether it's choosing a plan, a migration or a technical question: we'll look at your project and give you an honest recommendation, with no obligation.
Does support also help with WordPress questions?
Yes. Besides hosting, we help with questions about WordPress, WooCommerce, plugins, performance, email setup and DNS. If a request goes beyond the scope of hosting, we'll tell you openly and show you possible options.
Are requests prioritised?
In the Cloud Business, Cloud Enterprise, Shop Business and Shop Pro plans, your requests are handled with priority. But you receive personal support in every plan.
I have an idea or suggestion. Who should I contact?
We'd love to hear from you! We welcome all feedback, whether praise, criticism or suggestions for improvement. Just write to support@wpresscloud.de. Your suggestions help us keep improving WPressCloud.
What else you need for managed hosting
A short checklist for getting started, so your website runs smoothly from the outset.
What do I need to get started with WPressCloud?
Just three things: a suitable plan, a domain (newly registered or existing) and your content or existing website. We set up the server, WordPress installation, SSL, backups, security and email for you.
What information do you need to migrate my website?
We need the name of your current host, access to your website and where your domain is managed. A short form is all it takes; we handle the rest and get in touch as soon as the test version is ready.
Do I need my own SSL certificate?
No. Every domain and subdomain pointing to WPressCloud automatically receives a free SSL certificate that renews itself.
Do I need plugins for backup, caching or security?
No. Backups, caching and security run at server level with us. You can do without these plugins and keep your website leaner and faster.
Can I use Elementor Pro and premium themes?
Yes. All plans are ready for Elementor Pro, and you can use any page builder, theme and plugin. You purchase licences for paid plugins and themes from the respective vendor as usual.
Is there a test environment for changes?
Yes. With the staging environment you check changes, updates or a new design on a test address first, before they appear on your live website.
What do I need to consider legally?
A business website generally needs a legal notice (Impressum), a privacy policy and, as soon as non-essential cookies are used, a cookie banner. For the hosting, we provide a data processing agreement. This information does not replace legal advice.
Didn't find your question?
Write to us. Our team answers personally and is happy to take care of your request, even before you sign up.
